Gregory Greunke - Resume

Work Experience

VP Customer Success ThinkSmart Solutions, Inc., ThinkSmart, S.A.

March 2016 to Present | 1 year 10 months | San Francisco - Miami | www.thinksmartone.com

  • Developed data-driven programs to enable enterprise customers to influence behavior change and increase engagement. Employee and channel programs to improve Salesforce adoption, data quality, cyber security awareness, and sales performance.
  • Led customer on-boarding process including program kickoff, installation, customization and post installation support. Established KPIs to measure application adoption by new customers. Held customer debriefing meetings to identify usage patterns and determine missing product features. 
  • Directed 5-person sales team and partners to launch new SaaS product. Accelerated from zero to 16 projects including 1 public utility and 3 enterprise customers. 100% renewal rate for enterprise customers.
  • Responsible for proposal negotiation, 3rd party assessments, data compliance and Salesforce security reviews. 
  • Experience writing detailed proposals, project plans, user stories and process flows.

VP Global Payments & Rewards ThinkSmart Solutions, Inc., ThinkSmart, S.A.

October 2014 to March 2016 | 1 year 5 months | San Francisco | www.thinksmartone.com

  • Developed and executed product design and go to market strategy for new SaaS incentive rules engine in the Salesforce AppExchange. Managed cross-functional stakeholders across multiple countries including Salesforce ISV partnership. Gave compelling presentations to prospects and at industry events. Created marketing collateral including website content, outbound email and customer training tools. Set up Salesforce CRM opportunity and customer success solutions. 
  • Negotiated additional cost savings and advantageous contract terms and conditions with North American, LATAM and IMEA vendors.
  • Drafted policies and documentation including SOW, MSSA, Customer Success (CSM) playbook and Software Architecture Document.

VP Client Services & Operations ThinkSmart Solutions, Inc., ThinkSmart, S.A.

November 2012 to October 2014 | 2 years | San Francisco | www.thinksmartone.com

  • Secured and launched multiple channel sales programs in Canada and EMEIA for consumer electronics, finance and automotive clients. 
  • Developed global third party distribution strategy and launched cloud based customer service and vendor management solutions.

President Greunke LLC

April 2005 to August 2012 | 7 years 5 months | San Francisco

  • Secured contracts with 20+ suppliers and 200+ retail brands for West coast corporate reward programs. Brands included Bose, Brookstone, Bushnell, Callaway, Char-Broil, Citizen, Garmin, Jawbone, KitchenAid, Montblanc, Ray-Ban, Swarovski, TAG Heuer, Waterford and Wilson. 
  • Speaker at numerous industry conferences on gamification, loyalty and incentives.

Student of Asia Taipei, Taiwan and Kyoto, Japan

October 2000 to April 2005 | 4 years 5 months

  • Developed a curriculum and taught corporate classes on negotiation and presentation skills for people who speak English as a second language. Dragon boat racer.

Account Executive B.A.R.C. Communications (Trepoint)

  • March 1999 to September 2000 | 1 year 9 months | San Francisco
  • Responsible for the program management of key consumer promotions, ensuring goals, deliverables and timetables were well understood and executed on-time across internal and external stakeholders. 

Marketing Services Manager Vargas Marketing Group

June 1998 to March 1999 | 10 months | Emeryville

  • Agency key account manager for Clorox Company and Diageo.

Graphic Design

1993 to 1998 | 6 years 8 months | Mill Valley - Fremont - San Francisco

  • Harrison Design Group Responsible for budgeting, scheduling and print buying for 15 employee design studio.
  • Beeline Group Logo identity, packaging, POS, collateral and print advertising for computer hardware, computer game and mass media entertainment clients.
  • Esprit de Corp Clothing graphic icon design. Designed the first Dr. Seuss kids line.
  • The Gap Re-designed for the annual retail presentation book.
  • FAD Magazines Advertising and editorial design for fashion, art and design magazine.
  • Pacific Sun Newspaper advertising and editorial design and layout.

Boards and Advisory Positions

Editorial Advisory Board

Sales and Marketing Management | www.salesandmarketing.com

2011 to 2013 | 2 years

  • Consultant on the topics of gamification, loyalty and motivation practices for Sales and Marketing Management and Training Magazine.

Board Member

Incentive Marketing Association | www.incentivemarketing.org

2009 to 2011 | 3 years

  • Marketing task force. Created the tagline "Business Improvement Starts Here."
  • Conference speaker on the topic of gamification.

Board Member

Promotional Marketing Association of Northern California | www.pmanc.org

2006 to 2008 | 2 years

  •  Member of the professional development and training task force.

Education

Bachelor of Arts, Communication Studies, emphasis in Graphic Design

California State University, Chico

1988 - 1992

  • Activities and Societies: Lacrosse Team, Theta Chi Fraternity

Japanese Language

Kyoto, Japan

2002 to 2005

Mandarin Chinese Language

Taipei, Japan

2000 to 2001


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